PetSmart

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4.1

( 8 reviews )

Furniture Stores, Department Stores, Supermarket

13720 Riverside Dr, Los Angeles, CA 91423, United States

+1 8187-421-753

PetSmart is a well-known brand in the world of pet care and supplies. Founded in 1986, it is a leading provider of products and services for pets in the United States, Canada, and Puerto Rico. PetSmart offers a wide variety of pet food, toys, accessories, and grooming services, making it a one-stop-shop for pet owners. The company also hosts adoption events and partners with animal welfare organizations to promote pet adoption. With over 1,650 locations, PetSmart is dedicated to providing pet owners with everything they need to keep their pets happy and healthy. Its mission is to make every pet parent and pet happy, which is reflected in its commitment to quality, affordability, and personalized service. Whether you're a dog owner, cat lover, or pet enthusiast, PetSmart has something for everyone.

Amenities and More

Wheelchair-accessible entrance
Credit cards
Debit cards
NFC mobile payments
In-store shopping
Quick visit
Wheelchair accessible parking lot
Curbside pickup
In-store pickup

Reviews

4.1/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Kelvin later

March 22, 2024

Better prices than Petco, and customer service is astronomically better. Not a huge variety of items or live animals, but they seem to be good for the essentials.

Hector r orlandi

March 22, 2024

Grooming customer service poor! Never answer the phone. Due to my dog breed I have to call every time to book. By the time I can get someone to answer they’re always booked out a week ahead. THEN they tell me they can squeeze me in at a particular time and when I show up they then proceed to tell me “other appointments took longer than expected and our groomer still needs to take a lunch, can you wait for 40min?” Why not call me back ahead of time and tell me this information. I don’t have 40min just laying around in my day after I’ve already scheduled this last minute because YOU said you can squeeze me in. Lack of accommodation for long time consistent customers and lack of pro active awareness.

Randy arndt

March 22, 2024

I ordered online. Someone was there to help immediately. Friendly customer service. Parking is the worst. I drove around several times to find a parking spot.

Teresa garcia

March 22, 2024

This location is not so good even the light of the logo is not working he literally go inside half of the store empty and there’s a bunch of different brands that they don’t carry by looking from outside I thought is it going to be a big store with a bunch of different options but it’s an illusion you going to the store and you see like a very small store. The workers in the store are nice that’s all.

Jonathan muller

March 22, 2024

Excellent costumer service. Friendly staff and my online order was ready as I expected. Store offers big variety of products for our pets.

Jerard puckett

March 22, 2024

Good selection of products. Like most businesses now, they are understaffed. 1 register with 7 people waiting to check out. I do like their service though. Away from the terminal I was asked if we needed help locating anything.

Romer moreno

March 22, 2024

Staff was extremely helpful when I called to check inventory of a new food my dog is eating. Drove 15 mins to this location and was also told I could have placed it on hold. Will come back when his food runs out!

Richard liu

March 22, 2024

The sales staff here is very nice every time I shop, they are all friendly and super informative. The only issue I have is that the hours on the store say that the groomers are open until 6, the website and the app both say you can do a walk in until 6 PM. I’ve gone to this store multiple times and no one is ever in the grooming area. The staff says oh well they didn’t have anymore dogs so they left. Then they need to change the grooming hours or change the website to say that don’t take walk-ins. It’s very frustrating to keep going to this store that I frequent a lot and can’t get my dog’s nails trimmed.